While nearly all orders are delivered quickly and without issue, human error is unfortunately inevitable. I fully understand that these kind of things are frustrating! I've experienced them myself! Truly, if I could hand-deliver all of your packages, I probably would!
US orders: USPS/your local post office will be in charge of the final delivery of your package. I do not have a working relationship with them and just like you, I send packages off and trust/expect that they will arrive to their intended destination in a timely fashion!
If your package is marked as delivered but you are unable to locate it, here's what I recommend:
1. Validate the address that was provided with your order. You can do so through the receipt you received via email after your purchase. A common error is forgetting to change the default address on file when moving, so this is always a good starting point! If this does happen to be the case, you will want to either contact someone at your previous residence or get in touch with the local post office in that area for assistance with acquiring your package.
2. Check with any other members of your household — parents/siblings/family members/roommates(s), etc and see if they may have potentially brought your package in and forgot to tell you. This is also pretty common!
3. Check with your close neighbors — carriers occasionally leave packages at a next door neighbor's house on accident
4. If you live in an apartment complex/community of some sort, there is also always the possibility that the package was delivered to the wrong mailbox by mistake. Almost always, your neighbor will make sure that the package gets to you! I do also recommend checking with your leasing office, as sometimes carriers will drop off packages in bulk to main resident offices
5. Give it a day or two. Although it doesn't happen often, thankfully, sometimes USPS will mark packages delivered a day or two early and the package will show up the next business day!
6. Check the USPS website for any relevant information
7. Lastly, call and check in or stop by your local post office. For various reasons, they will occasionally be holding on to a package even though it was marked "delivered". If they are not holding it, they should be able to confirm the exact coordinates the package was delivered at.
If all of the above fails, you can always file a claim with them! If you need assistance dealing with a shipping related issue or claim, I will help to the best of my ability! Please submit a new ticket for further assistance.
Note: The Urban Flair is always happy to help guide you through delivery-related issues but unfortunately cannot accept responsibility for packages that appear through tracking to have been delivered but are otherwise missing/stolen/etc. This type of scenario must be dealt with at local post office level. I also cannot replace orders that have been shipped to the wrong address if the one provided was not correct/current during the time of order. Thanks so much for understanding!